Rant #2 of the Recently Hired
If you missed Rant #1, it’s because it took place in my car as I drove home from “training” and was violently unpublishable.
I’ll make this short.
Having been trained many different times, in many different places, but for similar tasks, I think I have noticed a discouraging trend. (This mainly pertains to retail environments and deals with check out procedures) While stores seem to brag about their “thorough” training and great staff, I have been exposed – repeatedly – to woefully lax training procedures. I have not been to one job yet that explained their cash registers (buttons, on-screen prompts, field navigation, etc.) enough before setting me in front of anxiously waiting customers that were frothing at the mouth with their hopeful purchases clutched to their bosoms. I always HOPE that the next time I am trained, that I will be walked through the details, so that I will have the confidence to smile and ring up the merchandise with, at least, minimal confusion. But, alas! It seems that I will never experience that kind of immersive training.
Even the biggest retail chains will plop me down in front of the register facing the most public aisle; point at a few buttons and say hit this, this, and this without explaining what “this” is or Why I should hit it at this particular prompt; will fly through the on-screen wording like it is some sort of speed-reading contest; and then step away quickly with a polite “call me if you need me” speech, only to disappear as soon as a line of customers appears.
And, I’ve noticed that, for some reason, no matter how “slow” a section of the store or day of the week is reputed to be, as soon as I am stationed on a register, it becomes “unusually” busy! Even the trainers grumble about how it is NEVER this busy this time of day, or this day of the week, or ….whatever.
I know why it is busy. It’s my curse! IF I’m unsure, untrained, un-confident in what I’m doing…sure enough!… I’ll be swamped by complications and mumbling people. It has happened at everyplace that I have ever worked. I always hope that the next one will be better, but it’s not. I step up to a register and the curse kicks in. I’m like a beacon to masses of the disgruntled, the hurried, and the non-English-speaking patrons of the world! The aisles become clogged like arteries after Thanksgiving, and I have to stand there, tapping the register keys incomprehensively, and mumbling that it’s my first day while I weep into the intercom for back-up.
“May I help you? *sob*”
End Rant #2.